IT Professional with proven experience and extensive understanding of the IT industry. Broad experience in IP Communications, PC and Server applications, email distribution systems, Network Administration, LANs, and WANs. A dependable team player with excellent oral and written communication skills. Self-starter who thrives on challenges and is very results oriented.
December 02 – present Ganado Telephone Co./YK Communications
Information Systems Supervisor
§ Personally responsible for all aspects of IT for independent telephone company that is also an ISP (Internet Service Provider)
§ 13 Windows based servers
§ Over 50 internal Windows based desktops
§ 5 geographically separated locations
§ LAN WAN VPN
§ Testing, implementation, maintenance, and support of all PC/Server software
§ Designed, implemented, and managed internal and ISP Active Directory Domains
§ Responsible for design and maintenance of user networks (ISP) to include dial-up, DSL, and Wireless
§ Email and Web based email(approximately 3000 users on multiple domains)
§ Routers: Cisco, Linksys, Dlink, Zyxel, Paradyne, VisionNet
§ Firewalls: SonicWall, Watchguard Firebox, Dlink
§ Transport: Cisco ONS 15454, Mitsubishi Flashwave, AFC
§ Servers: Windows 2003, Windows 2000, Windows NT
§ Desktops: Windows 98, Windows 2000, Windows XP, Windows Vista
§ Class 5 Telephone Switch: Mitel GX5000
§
DNS, Radius, SQL,
Internet Information (Web) Servers
§ Implemented and maintained network shaping via Allot NetEnforcer (total control of ISP bandwidth based on protocols being utilized on network)
§ Responsible for 17 Public class “C” networks
§ Ethernet, T1, DS3, OC3, etc
§ Implemented 24x7 historical monitoring of all network equipment to include CPE (Customer premises equipment)
§ Installed and maintained internal and external Panasonic phone systems (certified Panasonic dealer/installer)
§ Installed and maintained VOIP phone systems (certified Zultys VOIP)
§ etc
October 01 – present Self-Employed Moonlighter
Network Consultant
§ Maintenance and installation of business networks
§ Designed, installed and configured LANs
§ Installed and configured PCs and Servers
§ Web site design and maintenance
§ Software and hardware recommendations and implementation
§ Trained clients on use and maintenance of software/hardware
November 00 – October 01 Optical Switch Corp.
Software Technician
§ Installed and maintained Software Configuration Management server
§ Trained software developers on use of Perforce Software Configuration Management software
§ Made hardware and software recommendations to Manufacturing Engineers
§ Developed test system to run optical switches on Compact PCI
§ First person in history to exercise an optical switch through a Compact PCI backplane
§ Trained Business Development and Manufacturing personnel on software created by Software Development
§ Trained employees on use of Optical Testing Equipment (EXFO)
§ Developed test plans and tested software created by Software Development
§ Responsible for developing, building, and documenting test station hardware configurations
§ Performed server administration on production servers
§ Built and maintained Software Development lab from ground up
§ Built multi-boot development PCs
§ Built Linux (SuSE) workstations for Software Development
§ Created cable configurations needed for communicating with optical switches
§ Trained manufacturing personnel on calibration of optical switches
§ Assisted with developing a system to automatically calibrate optical switches saving 1.5 man hours per switch
September 97
– June 00
EDS/MCI Systemhouse
Systems Analyst / Administrator
§ Created and deployed Windows NT Workstation Gold Disk images using Ghost and PowerQuest.
§ Responsible for seamless rollout of all Windows NT Workstations.
§ Software/image testing and certification.
§ Testing of all desktop hardware.
§ Managed contractors onsite.
§ Development of VPN solutions.
§ Transitioned new clients.
§ Developed documents for implementations and for use by the helpdesk.
§ Designed, built, tested, implemented, and supported LANs.
§ Responsible for timely distribution of image updates and patches.
§ Instructed 1st and 2nd level helpdesk training.
§ Responsible for remote administration and audits on client NT servers in production.
§ Responsible for imaging remote desktops using Keylabs LabExpert desktop distribution software.
§ Implemented video conferencing using ISDN and Satellite.
§ Disaster Recovery plan development and testing.
§ Responsible for resolution of 3rd level helpdesk issues.
§ Troubleshooting and resolution of Microsoft Exchange issues.
§ Make hardware and software recommendations.
§ Responsible for ensuring Virus Dat files are up-to-date.
March 97 – September 97
IBM DCI
AIX (Unix) Support
§ Installation support of AIX (IBM Unix) versions 3 and 4.
§ Pinpoint and find solutions for AIX users.
§ Apply fixes to customer AIX machines.
§ Perform test cases on new problems.
§ Instruct on installations and configuration of Operating System, Apps, and patches
§ Performed network troubleshooting.
May 90 – August 96 Army National Guard
M-1 Tank Technician
§ Diagnose and repair technical problems on world’s most sophisticated military tank (M1-Abrams).
§ Perform routine maintenance.
§ Keep Battalions military tanks in combat ready status.
Platoon Leader
AAS Computer Networking and Systems Administration
§ Graduated February 97
§ President’s honor roll.
Certified Panasonic phone system dealer/installer
Certified Zultys VOIP professional
Certified S2C2 Support Services Professional
Over 12 years experience working on networks for Fortune 500 companies all the way down to Mom and Pop shops.